Service Directory

Hotel check-out time is 12:00 noon. Please contact the Service Call Centre (Ext. i). Extension of stay is subject to availability and day rate.

We accept: Visa, Master, AE, JCB, CUP, Alipay, WeChat Pay, BoC Pay and Octopus at Front Desk and restaurants. For details, please contact Service Call Centre on Ext. i.

The electric current in Hong Kong is 220 volts (AC). Please contact Service Call Centre on Ext. i to borrow an adaptor if necessary.

All guests are advised to boil the tap water before drinking. Please contact Service Call Centre at Ext. i if any assistance is required.

Our Guest Engagement Manager is here 24/7 to offer immediate assistance during your stay. Please contact Ext. i.

Our Risk & Safety team is here 24/7 within the Hotel premises as are a full range of surveillance, fire prevention and detection systems. For enquiries, please contact our Service Call Centre at Ext. i. Please place your valuables in the safety box in your guestroom.

All visitors are requested to leave guestrooms before 11:00 pm. Please register all visitors at Front Desk after 11:00 pm for your safety in accordance with government regulations.

The room key card is valid until the arranged check-out time of your departure date. If the room key is lost, please contact Front Desk (Ext. i ) immediately. In case of extension of stay, please approach Front Desk to reprogramme the key. Please return the room key to Front Desk upon check-out.

In compliance with the Hong Kong government's Product Eco-responsibility Ordinance, starting from 22 April 2024, the distribution of free disposable plastic toiletries is prohibited in all hotels in Hong Kong. While Nina Hospitality has replaced some of these items with non-plastic alternatives as our standard guest supplies, additional amenities can be obtained from our lobby vending machine or by contacting our Housekeeping team at extension "0". Thank you for your cooperation in our sustainability efforts.

Tropical Cyclone

- There are five levels of tropical cyclone warning signals: No.1, 3, 8, 9, 10.

- When No. 1 signal is issued, please take the tropical cyclone into account when planning your activities and be mindful that strong winds may occur over offshore waters.

- When No. 3 signal is issued, low-lying areas may have flooding, backflow or seawater owing to storm surges. Winds are expected to become generally strong, and winds over offshore waters on high ground may reach gale force. Please stay away from dangerous places.

- When No. 8 signal is issued, winds are expected to reach gale force and will affect / are affecting Hong Kong. It may increase in strength. Banks, offices, museums and most shops and restaurants will be / are closed. Road, star ferry and air transport will be suspended subject to weather conditions. Please stay in the hotel or find a safe shelter well above the sea level that can withstand gale force winds.

- When No.9 / 10 signal is issued, gale or hurricane force wind is increasing or expected to increase significantly. Please stay in hotel or find a safe shelter well above the sea level that can withstand gale force winds.

 

Rainstorm

- There are three levels of rainstorm warnings: AMBER, RED and BLACK.

- AMBER: Heavy rain has fallen or is expected to fall generally over Hong Kong, exceeding 30 millimetres in an hour, and is likely to continue.

- RED: Heavy rain has fallen or is expected to fall generally over Hong Kong, exceeding 50 millimetres in an hour, and is likely to continue.

- BLACK: Very heavy rain has fallen or is expected to fall generally over Hong Kong, exceeding 70 millimetres in an hour, and is likely to continue.

You are advised to check with concerned company before departing for the airport, piers or railway stations. Please take the necessary precautions to reduce exposure to risk posed by heavy rain and listen to radio or television announcements on the weather, road and traffic conditions.

There is an evacuation plan at the back of the guestroom door, please familiarise yourself the nearest exit staircase upon arrival at your room.

Do not smoke within Hotel areas.

Do not cook in guestroom.

Do not place clothes or any combustibles over lamp shades.

Do not use electrical appliances which deviate from the supply in Hong Kong 220 volts.

 

If you discover a fire, 1) stay calm, 2) call Ext. + report to our Service Call Centre, 3) activate the nearest fire alarm, 4) Take your room key with you, close your room door before leaving the room 5) follow the direction of the evacuation announcement, 6) do not use the lift, 7) use the emergency exit and staircase nearest to you for evacuation. The assembly point is located at the end of Tong Bin Lane. Do not re-enter the Hotel until you are advised safe to do so.

 

Should you hear a fire alarm and evacuation announcement, 1) stay calm, 2) Take your room key with you, close your room door before leaving the room, 3) follow the direction of the evacuation announcement, 4) do not use the lift, 5) use the emergency exit and staircase nearest to you for evacuation. The assembly point is located at the end of Tong Bin Lane. Do not re-enter the Hotel until you are advised safe to do so.

 

In case you are trapped in your room, 1) call Ext. + to inform your location to our Service Call Centre, 2) shut the door and crevices with wet towels/sheets to keep smoke and fire entering the room, 3) to keep low to the floor where the air is cleaner, 4) turn off the air-conditioning system, 5) to show the rescuers where you are by waving a torch (placed above the safety box inside the wardrobe) and shouting. Follow instructions from the rescuers

Guests staying on 1-9/F: please dial 7 + 0 + room number.

Guests staying on 10-31/F: please dial 7 + room number.

Please dial 9 + 8-digit phone number.

Please dial 9 + 001 + phone number. Should you have any enquiries or need assistance, please contact Service Call Centre at Ext. i.

Your neighbourhood cafe and bar for connecting people together, I-O-N Wong Chuk Hang offers international buffets and its signature noodle bar. Guests can savour modern cakes and pastries from sister brand Nina Patisserie as well as innovative beverages from dusk till dawn. Our attentive service delivers a vibrant casual dining experience to all guests.

 

Please view more details here.

Amidst the bustling, vibrant neighbourhood of Wong Chuk Hang, this Nina Patisserie shop offers a wide variety of modern cakes and pastries, confectionaries, and refined retail products such as Nina Palmier and macarons for guests to enjoy.

 

Opening Hours: 12:00 nn - 10:30 pm daily

Please view more details here.

All Guest staying in the Hotel shall observe the following House Rules:

- Do not leave any personal belongings in the corridor or any public area of the Hotel.

- Do not use additional electrical appliances in the hotel room. The Hotel reserves the right to impose a surcharge (the amount of which shall be determined by the Hotel by its sole discretion) on electricity consumption for additional electrical appliances used in the hotel room which are deemed to use excessive energy.

- Do not use the heater for clothes drying.

- Do not cover, hang items on or interfere with the smoke detectors and sprinklers.

- Do not stick or nail any items in the wall, the ceiling or the window.

- Do not place or have any additional fixtures, fittings, furniture and appliances in the Hotel Room without the prior written consent of the Hotel.

- To ensure safety, please refrain from moving any fixture, fittings, furniture and appliances in the hotel room.

- Do not cook (whether flame or flameless cooking) in the hotel room or any part of the Hotel.

- Do not keep any pets or animals.

- Do not conduct any non-accommodation related activities in the hotel room or any part of the Hotel, including private tutoring, beauty treatment, etc.

- Do not conduct any gambling activities in the hotel room or any part of the Hotel.

- Do not make any noise or cause any disturbance to the neighbouring rooms.

- Do not have visitors after 23:00 hours. Make sure to register and ensure that visitors follow all registration requirements at the front desk as required by the Hotel.

- Cooperate with the Hotel when its employees, contractors, agents or such person engaged by the Hotel shall enter into a hotel room for cleaning, management or maintenance purposes.