Classic — Entry level for all new join members
Premium — Top level of members who are upgraded to Premium with an accumulation of 10,000 Vivva Dollars or above per membership year
- Nina Hotel Kowloon East
- Nina Hotel Island South
- Nina Hotel Tsuen Wan West
- Lodgewood by Nina Hospitality Mong Kok
Nina Vivva Programme is a programme for individuals (end-users), not to companies, partnerships, associations, groups or other entities. Any member could not have more than one membership or any form of joint membership.
For Classic Member: Auto renew upon membership ends
For Premium Member: you need to accumulate 10,000 Vivva Dollars within the membership year, or otherwise, it will be downgraded to Classic membership.
If you accumulate <10,000 Vivva Dollars within the same membership year, your Premium membership would be adjusted to Classic membership.
You can be upgraded to Premium membership again whenever you have earned 10,000 Vivva Dollars.
- You might have input the wrong email address, so our emails may not reach you.
- Contact Vivva Customer Service Team by email – firstname.lastname@example.org or phone – 3968 8383 to check if Vivva has any records about your application
Please update Vivva Customer Service Team of your new email address in writing, email us and list your old registered Vivva email address for identity proof before you can change to a new one.
Click “? Forgot Password”. Follow the instructions there.
Type in your registered member login email. Your existing login password will be sent to your registered email address.
- Check and view your Vivva Dollars earning history and balance
- Convert Vivva Dollars to eVouchers
- Check and view eVouchers redemption history and balance
Vivva Dollars are points earned on eligible spending at participating hotels. After earning Vivva Dollars, members can convert them to eVouchers for hotel spending.
Vivva Dollars earning would be rounded down to the nearest dollar. (e.g. hotel bill is HK$11,676.90, Vivva Dollars earned would be 11,676)
No combination of membership accounts or Vivva Dollars is allowed. You can only convert your own Vivva Dollars and redeem them as vouchers within a single membership account.
Vivva Dollars are valid within the same membership year that the Vivva Dollars are earned.
All Vivva Dollars and reward redemption are valid and effective only when your Vivva membership is valid. When the membership is not valid, all accumulated Vivva Dollars and eVouchers will be forfeited.
You will only receive Vivva Dollars for all eligible spending after you have completed your stay and checked out of the hotel with full payment. The Vivva Dollars will be credited into your account on the next day after your departure.
For an eligible restaurant spending, your Vivva Dollars will normally be credited into your account the following day after the full payment.
You can check them online at the Member Login Area of the Vivva Portal
Simply present the original copy of the official receipt of the deposit or advance payment to your server at the time of final payment settlement on event date or check-out date.
Yes, you can claim those missing Vivva Dollars for your eligible stay within 3 months after your departure.
To facilitate the Vivva Dollars claim, please provide the sufficient information and valid supporting document, e.g. guest folio/check, payment receipt (e.g. credit card payment slip).
Send your missing Vivva Dollars request to Vivva Customer Service Team by email at email@example.com and advise us the following:
1. Member’s Name
2. Membership Number
3. Contact Phone Number
4. Period of Stay/Visit of the missing Vivva Dollars transaction (Arrival & Departure)
5. Which property and/or restaurant in which this missing Vivva Dollars transaction took place
6. Amount of missing Vivva Dollars concerned
Direct bookings — Book direct with the hotels via the corporate websites of the participating hotels, hotel corporate sales and reservations teams or front office teams, e.g. walk-in guests
Direct Pay bookings — Pay direct to the hotels for OTA booking (Guest’s Own Account).
*Long stay packages and quarantine stay packages are not eligible rate of Vivva earning
- Incidental expenses of ineligible stays (non-qualifying room rates)
- “No Show” room charge and the related charges incurre
- Penalty & compensation charge
- Tips (both cash or credit card)
- Tour group rates, tour operator rates, employee rates, bartered rooms, and more
- Long stay packages
- Quarantine stay packages
1. Any incidental expenses incurred during the eligible stay (qualifying room rate) are entitled to Vivva Dollars earning
2. If it is an ineligible stay (non-qualifying room rate), then all incidental charges incurred are not entitled to Vivva Dollars earning
Vivva Dollars earning applies to the following incidental charges:
1. food & beverage consumption at hotel restaurants & bars during the same stay
2. in-room dining
3. telephone charges
5. laundry and dry-cleaning
6. airport transfer
7. executive lounge access supplement
Yes. Members who pay qualifying rates direct to the hotel can earn Vivva Dollars, no matter they pay in cash or by credit card. There is no special requirement for payment methods.
Yet, if the hotel bill is paid by the guest’s company or any 3rd party, they will not earn any Vivva Dollars on that stay.
The amount of Vivva Dollars you earned is the settlement amount on the guest check (inclusive of 10% service charge) after discounts and eVoucher redemption amount. Vivva Dollars do not apply to tips (both cash or credit card).
Eligible F&B spending does not cover takeaway order that placed via 3rd party platform, e.g. Deliveroo
The credit card is used as a tool for your membership identification and the proof of spending to ensure correct Vivva Dollars posting to the right member’s Vivva account for security and auditing purposes.
If you pay the deposit in cash and the balance by your own credit card, you can earn Vivva Dollars on the balance payment settled by your own credit card only. No Vivva Dollars earned on any cash payment.
To earn Vivva Dollars, you are required to tell your server your membership number or registered phone number before payment.
No. If your stay is ineligible (non-qualifying room rate), you cannot earn Vivva Dollars on your F&B expenses (e.g. in-room dining or restaurant consumption) when you transfer your F&B bill to your room account (master account).
If you are not sure if it is an eligible stay to earn Vivva Dollars on F&B spending, simply pay the F&B bill separately by your credit card at the restaurant (not sending the bill to your room bill) to earn Vivva Dollars on your F&B spending.
It normally takes 1 day (overnight) for a one-day event to process the Vivva Dollars.
For those more complicated events, it takes 3-4 weeks, e.g. MICE group and multi-day conference.
There are 3 types of Vivva eVouchers — Nina Hotels Room eVoucher, Lodgewood by Nina Hospitality Room eVoucher and Dining eVouchers for restaurants use
Each of them has the same cash value of HK$50 for redemption with a validity of 12 consecutive months from its issue date (conversion date).
Dining eVouchers are redeemed to settle the restaurant bills
Nina Hotels room eVoucher and Lodgewood by Nina Hospitality Room eVoucher are for settling room payment at Nina Hospitality branded properties and Lodgewood branded serviced apartment respectively.
For example, you have 4,000 Vivva Dollars, convert them to 2 dining eVouchers (worth HK$100 in total). You use the 2 dining eVouchers to settle your hotel dining bill of HK$120. All you need to pay is HK$20 only.
You must have a valid Vivva membership to do the Vivva Dollars conversion and reward redemption.
Follow the steps below to convert Vivva Dollars to eVouchers:
1. Login your Vivva account and click onto “Redeem eVoucher" page
2. Select and enter the quantity of eVouhers you wish to convert
3. Press “Convert eVoucher” button to confirm
4. Your newly claimed eVouchers will be shown in the “Transaction History” page
You can use the eVouchers immediately after online conversion
No need to download and print out the eVoucher for redemption.
1. How many eVouchers and types of eVouchers you currently have
2. eVoucher expiry date
3. eVoucher redemption history
No maximum quantity of eVouchers to be used per transaction
No minimum spending amount is required
eVouchers are not cashable in whole or part and cannot be shared or transferred to other members for bill settlement.
No change will be given should there be a positive balance in the guest check or guest folio after the eVouchers redemption.
2. Check if you have the appropriate type of eVouchers to pay for the related bills
3. Convert eVouchers online if you don’t have any appropriate eVouchers before settling the bill
4. Tell your server how many eVouchers you want to redeem for bill settlement
The system will automatically choose to use your eVouchers which expire soon on a “first-in, first-out” basis.
The eVouchers will be automatically deducted from the system instantly once redeemed for bill settlement.
Check the redeemable eVouchers amount on the guest checks or guest folio if they are correct. If yes, please sign on the guest check or guest folio for endorsement and acknowledgement.
- 2,000 Birthday Vivva Dollars upon the first patronage at any participating properties during the birthday month.
- 50% off on selected birthday cake
This offer is valid only in the birthday month every year and it will be forfeited if not claimed.
The 2,000 Birthday Vivva Dollars will be credited automatically into member’s Vivva account on the following day upon his/her birthday visit.
The Birthday Vivva Dollars transaction can be found in the Vivva Dollars transaction history in the Member’s Login Area on the Vivva website.
*Please note that the Birthday Buffet Offer stops with immediate effect. Except member who are with valid Birthday e-Voucher, all new join Vivva members / existing Vivva members cannot enjoy this offer.
**Regarding to the dine-in restriction, the validity of Birthday Dinner Buffet eVouchers will be extended to May 31, 2022. You can choose to redeem it You can use your eVouchers on hand to enjoy 40% off on self-pick up takeaway^ upon spending HK$500 or above at Café Circles, Nina Patisserie Tsuen Wan West or Ru*
Member is required to state the redemption of Vivva Birthday eVoucher when making dine-in reservation and prior to ordering 3 days in advance.
Member must present valid identification for stating the date of birth (e.g. ID card) and provide your membership number or phone number to our staff simultaneously before settling of payment to enjoy Birthday Buffet.
The operation time may vary depending on dining outlets. Please contact restaurant for details directly.
Click To View The Latest Dine-in And Takeaway Services Arrangement
*Not applicable to non-menu items, Chef menu, bottled wine, products and vouchers purchase
^Takeaway is not applicable to 3rd party platform. Please call the restaurant for placing order.